How To Fix Kindle Paperwhite Frozen Screen Issue

Are you facing issues with your Kindle paperwhite? Are you not able to enjoy reading books because your Kindle paperwhite is showing up frozen screen? Well, if your answer is yes then don’t worry because this is very common issue and we can help you fix this issue with couple of minutes. Most of the time, Kindle paperwhite frozen screen issue can be fixed by soft reset.

Soft reset is quite easy and can be done within few seconds. Let us see how you can perform soft reset on your Kindle paperwhite.

 

Fix Kindle Paperwhite Frozen Screen

How To Perform Soft Reset?

 

You can follow the below mentioned instructions to perform soft reset on Kindle paperwhite.

• You can easily locate the power button on the Kindle Paperwhite.
• Hold the power button for 20 seconds to perform soft reset on your Kindle device.
• Now, you need to restart the device.
• Soft reset will kill all the running application and if running applications are causing this issue then it will fix the issue.
• If you are still not able to open your Kindle Paperwhite then you can charge your device for 20-30 minutes and then try to perform the reset.

Can Corrupted E-Books Cause Kindle Paperwhite Frozen?

If screen is freezing on opening a specific E-book then your E-book can be the real culprit. You need to delete that specific E-book and your issue will be resolved. You can follow the below mentioned instructions to delete a specific E-book from your Kindle Paperwhite.

• On Home screen, click on the item option.
• Now, you need to choose remove from the device option.
• In case, you have sample you need to click ‘delete this sample’ option.
• This process will delete the book or sample from your device.
• Once you have deleted the files successfully, you can restart your device.
• Hold the power button for 10-15 seconds.
• Now, restart the device.

If even after soft reset or after deleting a specific book from the device, your Kindle is still freezing then you need to check if you are using upgraded software or not because sometimes using old or outdated software can cause the Kindle paperwhite frozen screen issue.

 

How To Upgrade Kindle Paperwhite Software?

 

Well, there are two ways to upgrade your Kindle Paperwhite software. First way to upgrade the software is that you download the latest software from Amazon and another way is to upgrade the software from your device. Let us see how you can do that.

 

Upgrading Software From Your Computer

• Open any browser on your Kindle device and  open https://www.amazon.com/gp/help/customer/display.html?nodeId=201177270
• From here, you can download the software on your computer.
• Now, transfer the software from your computer to your Kindle.
• Once you have successfully transferred the files, you can disconnect your Kindle device.

 

Upgarding Software From Your Kindle Device

• First of all, go to the Home screen of your Kindle Paperwhite.
• You will find the Menu icon here.
• Click on the Settings.
• Now, click on ‘Update your Kindle’ option.
• If the option is highlighting in gray or does not display anything then it means you are already using the upgraded software.
• If it is showing up some updating option then you can click on the OK button to start the process.
• Once the installation process is done Kindle will reboot by itself.

 

Sometimes even after performing soft reset or software update Kindle Paperwhite frozen issues does not fix. In this case, you can perform hard reset. Hard reset will erase all the date and will bring back your device to the original state.

Now, you must be wondering how you can perform hard reset. Well, don’t worry and stay tuned, we will guide you step by step to perform hard reset on your Kindle Paperwhite.

 

How I Can Reset My Kindle Paperwhite To Factory Default?

 

To perform the factory default on your Kindle Paperwhite, you need to charge your Kindle paperwhite to 40% because it won’t perform factory default if the battery is less than 40%. Kindle Paperwhite will delete all the media file and content so make sure that you take the back up of your device before performing the hard reset.

• Open the Setting screen from the Menu.
• Now, tap on the Device to open the Device Setting Menu.
• Now to reset, click on the “Reset to Factory Defaults”.
• Now, click on “Erase Everything” in the factory data reset.
• Your Kindle device will now restore to its default setting.

 

Other Reasons And Quick Solutions To Fix Your Kindle Paperwhite Frozen Issue

 

There can be many other reasons that can cause Kindle Paperwhite frozen issues.

• If the download process is going on and your Kindle paperwhite is not operating well then don’t worry because once the downloading process is complete, your Kindle paperwhite will start operating normally.
• Don’t put your Kindle Paperwhite in high temperature, high temperature can also cause this issue. It is highly advisable to keep your advice in the normal temperature.
• If there are too many apps running on your Kindle Paperwhite then that can also cause this issue. Make sure that there are not too many apps running on your Kindle Paperwhite.
• Don’t use your Kindle device when you have low battery, it is one of scenario when your Kindle device start showing frozen issue. Charge your Kindle up to 35-40% and then use it.

 

We are quite sure that all these troubleshoots will help you to fix your Kindle Paperwhite frozen issue but if after trying all the mentioned solutions, you are still not able to operate your Kindle paperwhite then you can get in touch with our experts. All you need to do is to visit our official website and go to live chat option. Start chatting with your expert and explain the issue you are facing with your Kindle Paperwhite, they will guide you step by step to fix your issues.